Shipping & Returns

The Olive Oil Store shopping site is operated by "The Olive Oil Store"

"The Olive Oil Store" Shipping and Returns Policy

Shipping And Handling:

Mainland UK
We have a standardised delivery and packing service, including insurance should your goods be lost or damaged en route.

We aim to prepare your order within one working day of receipt and deliver your goods within the following 5 working days. However please allow one further week in case of any unforeseen delays.

Please note on some occasions, products may be out of stock, in which case your order will either be part-shipped, including advice on when the rest of the order will be despatched, or we will inform you that your order is being held until a date when the stock is due to arrive.

The delivery service normally requires a signature, so if you expect to be out when the delivery is due, please advise us of a neighbours address or a secure place where the order can be left.

** NOTE: Please check your order is not damaged before accepting / signing for it. If it is damaged, please do not accept it and let us know immediatley.

Returns Policy:

You as a consumer have the right to return any unwanted goods within a 7 working day period commencing from the date of contract. In relation to unwanted goods a refund of all monies shall be made within 30 days of cancellation. We would furthermore request that you the consumer return any unwanted goods to us immediately in good condition and in their original packing. Failure to do so will result in a collection by ourselves and a deduction of the direct costs of this action from the refund.

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